What our Customers say...

Testimonials

My bathroom had mold growing around the tub and on the walls and ceilings. SERVPRO of Cambridge/Belmont got rid of all the mold, I feel comfortable in my house again thanx to them!

would like to give both praise and a thank you to Mike Pridham the owner of SERVPRO and his assistant Sergio. I own a building in Cambridge with 8 Apts and 4 stores. Due to the accumulation of snow and ice, I developed a water leak from my roof which created water damage to the 2nd and 3rd kitchens and rear halls. I called my roofer, brother, and SERVPRO and they all showed up very quick. After the leak was diagnosed and repaired, Mike and his helper then went through all the tests for water damage inside the building.
A few days later after the leak was stopped, Mike, Sergio, my son and the Arbella Insurance adjuster went through all the damages. Because of SERVPRO's assistance, my problem was resolved with the insurance company in a very prompt and efficient manner.

Unbelievable staff this team is from the office to the workers, Sergio and his crew were the most polite people I've meet and very hard workers, they cleaned all day in 90 plus degree weather, the house came out beautiful and they were very friendly and understanding. I will always use this company.

I am a contractor who frequently needs clean & neat demolition. I always use SERVPRO of Cambridge/Belmont for demolition.

Michael and his team at SERVPRO of Belmont/Cambridge came to our rescue when our garage and basement flooded. Michael and Melvin were extremely kind and compassionate as well as responsive and informative. Melvin and his assistant arrived at my home as promised and swiftly took care of extracting the water, setting up equipment to dry out the area and shared their expertise on the many options for next steps in dealing with our situation. I highly recommend SERVPRO of Belmont/Cambridge - they are THE BEST!!!

A sewer back-up is a miserable experience but if you have to go through it, this company has got your back. Our sewer backed up after a monsoon downpour. Sergio answered the phone at 9:30pm and got us in the queue for a clean-up the next day. Michael sent out Melvin and his team the next morning and they worked to pull wet carpet out of our basement, moved bins of belongings out of basement, then cleaned and disinfected the area. Came back a week later to finish the job by removing drywall. Again, Melvin and his team worked to keep the dust down while they cut and removed wet drywall. Always helpful and friendly. They did a fantastic job! Throughout the process Michael checked in by phone to see how things were going and to help out with moving the process forward with the insurance company. I can't recommend them enough.

Michael and his crew are truly lifesavers. On 2 occasions we have used their services and I cannot say enough about how quickly they responded and did a thorough and excellent job. We used them for mold remediation and pest eradication and removal (Yuck). Outstanding Service!

Michael, Sergio and the whole SERVPRO of Cambridge team are fantastic. Quick to respond. They are very careful and good at communicating every step of the way. We have used them a few times and service is always great. Highly recommend!

I am the facilities manager of a school in Cambridge, MA. We had mold growing in the utility room in our school. I hired SERVPRO of Cambridge to take care of the mold. They did a great job, I will use them again in the future.

in the last week- Michael and his team at SERVPRO of Belmont/Cambridge came to our rescue when our garage and basement flooded. Michael and Melvin were extremely kind and compassionate as well as responsive and informative. Melvin and his assistant arrived ...MoreMichael and his team at SERVPRO of Belmont/Cambridge came to our rescue when our garage and basement flooded. Michael and Melvin were extremely kind and compassionate as well as responsive and informative. Melvin and his assistant arrived at my home as promised and swiftly took care of extracting the water, setting up equipment to dry out the area and shared their expertise on the many options for next steps in dealing with our situation. I highly recommend SERVPRO of Belmont/Cambridge - they are THE BEST!!!

Michael and his crew are truly lifesavers. On 2 occasions we have used their services and I cannot say enough about how quickly they responded and did a thorough and excellent job. We used them for mold remediation and pest eradication and removal (Yuck). Outstanding Service!

Kudos to SERVPRO of Cambridge, my creepy house is now a home again!

"A sewer back-up is a miserable experience but if you have to go through it, this company has got your back. Our sewer backed up after a monsoon downpour. Sergio answered the phone at 9:30pm and got us in the queue for a clean-up the next day. Michael sent out Melvin and his team the next morning and they worked to pull wet carpet out of our basement, moved bins of belongings out of basement, then cleaned and disinfected  the area. Came back a week later to finish the job by removing drywall. Again, Melvin and his team worked to keep the dust down while they cut and removed wet drywall. Always helpful and friendly. SERVPRO of Cambridge did a fantastic job! Throughout the process Michael checked in by phone to see how things were going and to help out with moving the process forward with the insurance company. I can't recommend them enough.”

Thank you so much for the compassionate and excellent service that you, Melvin and the rest of your team at SERVPRO of Cambridge Belmont have given us over the past week

I am so happy that this issue has been resolved, Melvin & his crew were fantastic! I will refer SERVPRO of Cambridge Belmont to everybody

Sergio & his crew were fantastic, I will definitely use them again

 

I needed my parents house cleaned to rent. Called Mike and he was very helpful. Time was an issue and Mike made it happen. His crew is professional and hard working. They take pride in their work. The rugs were so stained and could not believe how clean they came out.I would recommend SERVPRO of Cambridge/Belmont to friends and family.

For medical, infection control reasons I needed everything in my house cleaned and sterilized - carpets, area rugs removed, furniture and curtains. It was short notice and SERVPRO of Cambridge/Belmont came in and did everything beautifully. They were very careful with furniture and moving things. The area rugs were cleaned, stored and returned/replaced when I was ready. The team was professional and cheerful. Communications and arrangements were easy - they accommodated my schedule and were there when they said they would be. I will definitely use them again.

I wanted you to know that I am very pleased with how you handled my claim. I know that I will never be completely at ease with this mitigation/restoration/insurance process (I definitely don't want more practice at it either:)), but you definitely helped me feel that it is a manageable one. I appreciate that SERVPRO of Cambridge/Belmont was responsive to my situation and my needs by patiently providing detailed explanations and updates almost every day to reassure me that quality work was being done and progress was being made to restore my home and life back to normal as soon as possible. Your team was extremely professional, always on time, warm and understanding. Most importantly, I think the team did a meticulous job demolishing/sanitizing/cleaning the kithen cabinets, floors, and wall. Thank you for acting quickly and for your empathy, dependability, trustworthiness, and quality service.

This was post construction work, remodeled kitchen and refinished floors throughout first floor.  Dust and particles in everything and everywhere.  SERVPRO of Cambridge/Belmont's work redefined cleaning for us.  Superb job! I should mention that Sergio and his crew were terrific. They did an absolutely fabulous job. From beginning to end every interaction was business like, friendly and productive. The work was done thoroughly with great respect for our home. I would recommend you to anyone and would absolutely use your company again without reservation.

My daughter is attending school in Cambridge, MA and broke her ankle on May 5th,  finals week. We live in Arizona and ran into a bind and needed help fast finding a company to pack out and store my daughters items over the summer. Her roommates backed out sharing a facility, the night she broke her ankle, and we needed to find something fast. I've worked with SERVPRO in Arizona and thought I would call the local SERVPRO in Cambridge/Belmont to see if they could recommend a pack out company to assist. I called their office and left a message with the answering service. Within 5 minutes, I received a call from the SERVPRO owner, Michael Pridham. I explained the situation about my daughter and asked if he knew any names for pack out/storage facility. Michael first apologized about my daughter situation and then said they would take care of my daughter! Oh, by the way, Michael called me while on vacation in California. He told me a Sergio from the office would call and handle everything with my daughter. Within 15 minutes, I had a call from Sergio - amazing again! Sergio bent over backwards making sure my daughter was taken care of while my wife and I were 2000+ miles away. He brought her boxes and even asked if she needed help packing. Little to say, everything was handled quickly, professionally and our anxiety was short lived. I've never worked with the SERVPRO franchise in MA but they were awesome from start to finish. Michael and Sergio bent over backwards to help and we can't thank them enough. I've always believed that good people make a business successful. When you have a franchise owner and an employee that care, good things happen. I can certainly say without a doubt, that SERVPRO of Cambridge/Belmont made our lives much easier. Thanks again Michael and Sergio - you certainly made a difference in our lives.

I had a small fire in my kitchen. I was completely overwhelmed when I called SERVPRO of Cambridge/Belmont. Michael was very calming, and helped to put things in perspective. The team that came was very thorough, and incredibly nice. I don't write reviews, but I really wanted to write about what a great experience I had. Thank you!

Sergio was the contact from SERVPRO of Cambridge/Belmont for our Condo Association following the damage we incurred from Hurricane Sandy.  I can't say enough about how much I appreciated his work and not only that, his compassion during a very emotional time.  He was very thorough with his assessment and review of the demolition recommendations for our building and came back 3 times to further review the damages with various contractors and insurance adjusters.  Sergio was easily accessible from his cell phone or the call center which was great as several people in my building were connecting with him on various questions for their specific units.   The demolition work was completed yesterday, on schedule and after walking into my unit, apart from a missing ceiling, I never would have known there was construction work going on.  They were very careful to cover my cabinets, granite countertops and furniture.  I didn't find one spec of sheetrock dust, which is something I was fearing given the amount of work that needed to be performed.  Great job to the entire team and I hope their recognized by their Management team this holiday season!

SERVPRO of Cambridge/Belmont are my heroes! They were prompt and cleaned up my flooded basement in 1 day. It was amazing. They were polite and efficient. Sergio checked in on it for a few days and his team took care of everything. They went above and beyond in helping me clean up. The water and the musty smell are all gone. I would definitely use them again

We recently hired SERVPRO of Cambridge/Belmont to remove and dispose of the old plaster and lathe ceiling  and wood panel walls in the basement of our 1928 house so that we can finish the space.  They were very responsive, came out quickly. We recently hired SERVPRO of Cambridge/Belmont to remove and dispose of the old plaster and lathe ceiling  and wood panel walls in the basement of our 1928 house so that we can finish the space.  They were very responsive, came out quickly for the quote and scheduled the job for the next week.  I had concerns about the amount of dust there would be, so they took precautions with negative air pressure machines in the basement and hepa air scrubbers on the first floor in case any dust came up through our hard wood floors.  Their guys worked hard and by the end of the day the ceiling was down and the debris was gone.  They came back the next day to wash everything down and seal the walls.  This was a messy job, but when they were done out basement was in great shape (and our first floor stayed clean, too.)  We were really happy with the end result.  I would recommend them to anyone who needs to safely demo an old space.

I had the misfortune of having the sewer back up into our business twice in a little over a week. Both times, I used SERVPRO of Cambridge/Belmont. received a promt response and they were out the very next day to do the cleaning. They did a good job cleaning, worked. I had the misfortune of having the sewer back up into our asement twice in a little over a week. Both times, I received a promt response and they were out the very next day to do the cleaning. They did a good job cleaning, worked efficiently and had reasonable rates. Everyone I interacted with was professional and had excleent customer service skills-from Michael to the men who did the cleaning (Jorge and his co-worker). I hope I won't be needing their services again, but if I do, I would use SERVPRO of Cambridge/Belmont again.

This is the only place that we use when we need our carpets cleaned! Our nonprofit serves a lot of children and families every week, and it is important for us to trust that our service providers are helping us create a safe and clean ...MoreThis is the only place that we use when we need our carpets cleaned! Our nonprofit serves a lot of children and families every week, and it is important for us to trust that our service providers are helping us create a safe and clean environment for the people we serve. We recently hired SERVPRO of Cambridge/Belmont again, and they sent someone over right away! Our carpets look as good as new, and we will definitely be using SERVPRO if we have more cleaning needs in the future

SERVPRO responded to our need quickly and thoroughly. We are so pleased with the caring staff and the great job they have done returning a clean house to us! Strongly recommend SERVPRO of Cambridge/Belmont to everyone who needs a good cleaning job!

Our basement had not been seriously cleaned in 30 years, and recently had some minor sewage and rain backup. We contacted SERVPRO of Cambridge/Belmont to do cleanup and power washing of walls. They came over the next morning, discussed what could be done, and provided a quote within 2 hours. The next day, 3 men came, did the job, and we are very pleased with the results, the customer service, and our dealings with the manager, Mike. I would recommend them highly

I recently had SERVPRO come out to my house for a cleaning job and I was extremely impressed by how professional and thorough the employees were. They even arrived a little earlier than scheduled and waited until the set time to ring the doorbell, which I thought was very thoughtful. I also received a follow up call to endure that I was happy. All in all it was a very positive experience and I would not hesitate to use them and recommend them to my friends and family.

The Children's Room has been very pleased with SERVPRO of Cambridge/Belmont. Their staff is always responsive, professional and courteous. We know who to call and that we will be satisfied with their work.

Truly impressive response time, the team arrived earlier than promised. The staff was extremely professional, courteous and helpful with remediation suggestions. They had the clean-up done within hours and then immediately set equipment to bring our facility back on-line. Their recommendations were invaluable in limiting both the damage and downtime.   

Among the most responsive, effective and customer-oriented companies I have experienced. The SERVPRO crews saved us multiple times in 2014 when we dealt with an unexpected issue in our basement. Even when they were dealing with a host of emergencies following historic rainfall, they responded in minutes to our call and worked into the night to resolve our problem. We are grateful for their help and would not hesitate to call them again.

Sergio and his crew were very professional and a pleasure to deal with. The work was done promptly and quickly. The cleanup afterwards was thorough. I highly recommend their services!

We recently hired SERVPRO of Cambridge/Belmont to remove and dispose of the old plaster and lathe ceiling and wood panel walls in the basement of our 1928 house. They were very responsive, came out quickly for the quote and scheduled the job for the next week. Their guys worked hard and by the end of the day the ceiling was down and the debris was gone. We were really happy with the end result. I would recommend them to anyone who needs to safely demo an old space.

We had a sewage flood in our basement that needed cleanup. SERVPRO was responded quickly and worked tirelessly to ensure no evidence of the flood remained. The team was professional and efficient. I'd hire them again in a heartbeat.

Great crew! Great job! SERVPRO of Cambridge Belmont has the right equipment to do the job right. The place is cleaner now than before the flood!

The SERVPRO team did an amazing job after a small fire in our home. House was cleaned top to bottom and looked and smelled amazing. Very professional and great follow up. Highly recommended.

The SERVPRO of Cambridge teams are my heroes for sure! They were prompt and cleaned up my flooded basement in one day. It was amazing. They were polite and efficient. Sergio checked in on it for a few days and his team took care of everything. They went above and beyond in helping me clean up. The water and the musty smell are all gone. I would definitely use them again.

SERVPRO of Cambridge was just terrific. We had extensive water damage from a washing machine on a 2nd floor when a hose broke apart in the middle of the night.Sergio and his team arrived immediately and began the clean-up. They had their water meters and were able to measure the moisture below the hardwood floors and behind the kitchen cabinets. I recommend them highly. I would not hesitate to use them again.

The team finished the demolition yesterday for all of our units and apart from missing ceilings and walls, we never would have known they were in there. It was evident that they took every precaution to protect our property and not a speck of dust was left. They should be commended on representing SERVPRO in a positive light but more importantly their compassion, an inate quality, which went a long way during a very frustrating and emotional period.

We had a sewage flood in our basement that needed cleanup. SERVPRO was responded quickly and worked tirelessly to ensure no evidence of the flood remained. The team was professional and efficient. I'd hire them again in a heartbeat.

Our basement had not been seriously cleaned in 30 years, and recently had some minor sewage and rain backup. We contacted SERVPRO/Cambridge to do cleanup and power washing of walls. They came over the next morning, discussed what could be done, and provided a quote within 2 hours. The next day, 3 men came, did the job, and we are very pleased with the results, the customer service, and our dealings with the manager, Mike. I would recommend them highly.

As a Cambridge property owner, I am very grateful to SERVPRO of Cambridge-Belmont for their services that twice rescued my properties. . This past winter 2014 when a freeze-up caused water seepage into every level of a different property, their team came and remedied the soaked areas resulting in a renewed and fresh interior.

Highest Honors to SERVPRO Cambridge/Belmont! A December 2014 Nor ‘Easter brought up to 6” rain and caused extensive flooding in the area. The first time in 11 years that my basement took in water. Even though SERVPRO was fully booked given the extensive damage in Belmont and surrounding communities, Michael Pridham, SERVPRO owner, took extra measures to summon team members and equipment to attend to my situation.

SERVPRO Cambridge/Belmont team acted swiftly and promptly bring their heavy duty vacuums and drying machines. Standing water was removed immediately, fans and dehumidifiers were placed throughout the space drying the carpet and surrounding areas completely. Their swift attention and effective drying technics minimized damage and reduced potential replacement and clean up costs dramatically.